FREQUENTLY ASKED QUESTIONS
WHEN WILL MY ORDER BE SHIPPED?
As soon as you place your order, our team of designers and seamstresses will get to work creating your garment specially for you. We aim to ship within 7-10 days. If you need it sooner for a special occasion, contact us and we will do what we can to speed things up!
DO YOU SHIP WORLDWIDE?
Yes we do! We use DHL to ship worldwide. Shipping times vary, so please contact us for an estimate of arrival.
WHAT IS YOUR RETURN POLICY?
Every item is hand made to order specially for you. As we create bespoke, every sale is final. If there is a problem, contact us and if you order has not been started we will endeavour to cancel it for you.
HOW ARE YOU SUSTAINABLE?
We do not make any excessive stock. We reduce waste by making to order and we use recycled or reclaimed fabrics when we can. We produce everything in a studio atelier, not a factory, where our team of happy seamstresses and aritsan tailors are paid ethical wages.
WHAT ARE THE PAYMENT OPTIONS?
Payment by secure card processing . We also accept PAYPAL, We expect to have other options available soon such as Klarna and Apple Pay.